Shipping & Payments

Last updated: August 7, 2025

Thank you for shopping with Ethnicsaa. We hope you love your purchase. However, if you are not completely satisfied with the size of your item, you may request a size exchange only. Returns or refunds are not accepted. Please read below for the full details of our policy.

🛍️ Non-Returnable Items

Please note, the following items are not eligible for return, refund, or exchange:

  • Sale or discounted items
  • Items purchased using a coupon or gift voucher
  • Customised or made-to-order products
  • Sarees
  • International orders

We strongly recommend checking the size chart before placing your order, especially for sale or customised items.

📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Kindly send the item back to us along with your order number.
  2. Once we verify the issue, we’ll dispatch a free replacement within 7 business days.

🔁 Size Exchange Policy

We understand how important the right fit is. You may exchange your item for a different size under the following conditions:

  • Request Window: Within 2 days of delivery.
  • Condition: Must be unused, unwashed, unworn, and undamaged.
  • Exchange Limit: One-time exchange for one size up/down from original order.
  • Return Shipping: You are responsible for sending the item back to us.
  • Exchange Fee: ₹250 flat fee for logistics and reshipping.

📝 Exchange Process:

  1. Ship the product back to our address (mentioned below).
  2. Pay the ₹250 exchange fee to our bank account (we’ll provide details).
  3. After receiving both the product and payment, we will dispatch your exchanged item within 7–10 working days.

Need help with sizing? Contact us via Instagram DM or WhatsApp before placing your order.

⚠️ Important Notes

  • Minor color variations (10–15%) may occur due to lighting, screens, or editing and are not considered valid for exchange or return.
  • Personal preferences such as fabric feel, color dislike, or change of mind will not be entertained for return/exchange.

📞 Need Help?

We’re always happy to help you! Feel free to reach out:

📍 Ethnicsaa
Vidhyadhar Nagar, Jaipur, Rajasthan – 302039
📧 Email: ethnicsaa@gmail.com
📱 Phone/WhatsApp: +91-9828012770